Manager, Technical Support at 2U · United States · Joined
2
Manager, Technical Support
2U · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$85k–$95kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Technical Support · Source: jobright · Posted by joined-scrapper
About the role
Lead technical support teams for the edX product line, establishing the support model, overseeing daily operations, and collaborating to improve efficiency and scalability.
What you’ll do
Lead technical support teams primarily serving the edX product line
Establish and refine the support model
Oversee team performance and day-to-day support
Collaborate across the organization to improve efficiency and scalability
What you’ll need
Strong current Mac and Windows knowledge
Exceptional interpersonal and communication skills
Effective data analysis and interpretation skills
Strong attention to detail, decision making, and problem solving skills
Ability to teach detailed technical tasks and develop team members
Ability to articulate complex technical solutions to non-technical people
Original job description
2U, the parent company of edX, seeks a Manager, Technical Support to lead technical support teams primarily serving the edX product line. The role establishes and refines the support model, oversees team performance and day-to-day support, and collaborates across the organization to improve efficiency and scalability.Strong current Mac & Windows knowledge…