Customer Success Manager at Kastle Systems · New York, NY · Joined
KS
Customer Success Manager
Kastle Systems · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Kastle Systems seeks a Customer Success Manager in New York to serve as the primary business contact for client portfolios, driving satisfaction and retention. The role involves coordinating service delivery, training customers on technology, and managing relationships across legacy and current platforms.
What you’ll do
Serve as primary business contact for client portfolios
Drive customer satisfaction and retention
Represent client needs
Coordinate service delivery
Train customers on technology use
Navigate complex legacy and current technology platforms
What you’ll need
2-4 years of Account Management or Customer Success Management experience
Ability to create, maintain, and enhance customer relationships
Technical competence in software, hardware, and networks
Skilled negotiator with high initiative and self-direction
Experience training customers on technology
Experience with Microsoft Dynamics CRM, AX, and proprietary software
Original job description
Kastle Systems provides managed security and integrated property technology solutions. The Customer Success Manager serves as the primary business contact for client portfolios, driving satisfaction and retention while representing client needs and coordinating service delivery.2-4 years of Account Management/Customer Success Management experience…