About the role

What you’ll do

• Install, maintain, troubleshoot, and repair professional, commercial, and industrial printing products
• Provide hands-on and remote customer support, training, and technical assistance
• Minimize equipment downtime and optimize performance
• Organize, document, and communicate technical findings and service activity
• Prioritize service needs and manage changing customer requirements
• Read and interpret technical documentation, product specifications, and service manuals

What you’ll need

• 5–8 years of advanced technical or field service support experience for commercial/industrial printing equipment
• Field-based troubleshooting, repair, installation, and customer support experience
• Strong electromechanical troubleshooting and ability to diagnose hardware and software issues
• Experience with RIP software, color management, and ICC profiles
• Ability to troubleshoot computer hardware, software, configuration, and networking issues
• Strong customer service, communication, and independent problem-solving skills; completion of a two-year technical program or equivalent experience

Original job description