Technical Support Engineer (NICE) at CSI GLOBAL LTD · New Jersey State · Joined
CL
Technical Support Engineer (NICE)
CSI GLOBAL LTD · New Jersey State · Just now · 0 applicants
NewOn-siteContractSenior
Pay
Pay not listed
Workplace
On-site
Job type
Contract
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
CSI GLOBAL LTD is hiring a Technical Support Engineer to support voice-recording and telephony platforms while coordinating infrastructure and application changes. The role focuses on maintaining production stability, incident response, and compliance in a regulated global environment.
What you’ll do
Support voice-recording and telephony platforms
Coordinate infrastructure and application changes across transformation programs
Maintain production stability and incident-response SLAs
Orchestrate cross-functional delivery across infrastructure, legal and compliance stakeholders
Sustain VRS build-and-run accountability
Operate in a 24/7 global environment with off-hours/weekend demands
What you’ll need
Strong background in voice recording/telephony platforms and supporting infrastructure engineering
Ability to context-switch between production stability and project/transformation delivery
Experience orchestrating cross-functional delivery across infrastructure, legal and compliance stakeholders
Familiarity with Cisco/CUCM, Unigy, Movius, Teams, cloud onboarding, Elastic and Grafana
Comfortable operating within regulated, 24/7 global environments
Demonstrates effective stakeholder alignment across infra, legal and compliance partners
Original job description
CSI GLOBAL LTD is seeking a Technical Support Engineer (NICE) to support voice-recording and telephony platforms. The role coordinates infrastructure and application changes across transformation programs while maintaining production stability, incident response, and regulatory obligations.Strong background in voice recording/telephony platforms and…