Customer Success Manager at IDT Corporation · San Jose, CA · Joined
IC
Customer Success Manager
IDT Corporation · San Jose, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
IDT Corporation seeks a Customer Success Manager to drive customer adoption, retention, and growth by building strong relationships and coordinating with internal teams, focusing on value realization from onboarding through renewal.
What you’ll do
Partner with customers from onboarding through renewal
Drive product adoption and value realization
Ensure customer retention and account growth
Coordinate with internal teams to address customer needs
Identify and qualify upsell and cross-sell opportunities
Manage negotiations and close expansion deals
What you’ll need
Exceptional interpersonal and relational skills
Ability to foster win/win environments
Strong verbal and written communication skills
Active listening to understand customer needs
Consultative, solution-oriented selling approach
Identify and qualify expansion opportunities
Original job description
IDT Corporation is seeking a Customer Success Manager to partner with customers throughout their lifecycle, from onboarding through renewal. The role focuses on adoption, value realization, retention, account growth, and coordination with internal teams to address customer needs.truly exceptional interpersonal and relational skillsa natural ability to…