Salesforce Administrator at Roku · San Jose, CA · Joined
R
Salesforce Administrator
Roku · San Jose, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$153k–$179kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: customer support technology team · Source: jobright · Posted by joined-scrapper
About the role
Roku is hiring a Salesforce Administrator for its customer support technology team to administer and evolve Salesforce Service Cloud, including platform configuration, integrations, reporting, AI capabilities, and collaboration with engineering and product teams. The role requires 2–5 years of hands-on experience in a service/contact-center context and Salesforce Administrator certification, with a hybrid work setup
What you’ll do
Administer and evolve Salesforce Service Cloud for support operations
Perform platform configuration and integrations
Create and maintain reports and dashboards
Support AI capabilities such as Agentforce and Prompt Builder
Collaborate with engineering and product teams
Balance production support with continuous improvement
What you’ll need
2–5 years of hands-on Salesforce Administrator experience in a customer support, service, or contact-center context
Experience supporting agent workflows and service operations in Salesforce Service Cloud
Salesforce Certified Administrator
Excellent documentation, training, communication, and stakeholder-collaboration skills
Experience with engineering teams, agile or sprint-based development environment
Bachelor's degree in Information Systems, Computer Science, Business or equivalent professional experience
Original job description
Roku is hiring a Salesforce Administrator for its customer support technology team. The role administers and evolves Salesforce Service Cloud for support operations, including platform configuration, integrations, reporting, AI capabilities, and collaboration with engineering and product teams.2–5 years of hands-on experience as a Salesforce Administrator…