Customer Success Manager II at Vendasta · United States · Joined
V
Customer Success Manager II
Vendasta · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Vendasta seeks a Customer Success Manager II to drive customer value and retention for its AI-powered platform. The role manages client accounts through onboarding, training, and health monitoring, while creating playbooks and automations to scale success efforts.
What you’ll do
Manage and grow customer accounts
Conduct onboarding and training
Monitor account health
Handle escalations
Collect and act on customer feedback
Develop playbooks and automations
What you’ll need
2+ years customer-facing role in SaaS
Clear and confident communication
Experience with onboarding, account reviews, escalations
Proven process improvement for customers or workflow
Organizational skills across multiple accounts
Daily use of AI tools
Original job description
Vendasta is hiring a Customer Success Manager II to help business owners realize value from its software and stay as customers. The role manages and grows customer accounts through onboarding, training, health monitoring, escalations, and customer feedback, while developing playbooks and automations to serve accounts effectively.Two or more years in a…