Customer Support Lead at Prometheum · United States · Joined
P
Customer Support Lead
Prometheum · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$85k–$120kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Prometheum is hiring a Customer Support Lead to develop and execute customer support strategy for digital brokerage products, supporting financial institutions and registered representatives in a regulated environment. The role involves building support processes, guiding onboarding, and resolving escalations while working fully remote.
What you’ll do
Develop and execute customer support strategy
Support financial institutions and registered representatives
Build support processes and resources
Guide customer onboarding and adoption
Collaborate with internal teams to resolve customer issues
Manage inquiries, troubleshoot issues, and resolve escalations
What you’ll need
Experience in customer support, client services, or technical support
Experience in financial services, fintech, or technology-driven environment
Experience managing inquiries, troubleshooting, and resolving escalations
Experience developing, implementing, or improving support processes
Hands-on experience with ticketing platforms like Zendesk and CRM like HubSpot
Strong communication, analytical, organizational, and collaboration skills
Original job description
Prometheum is hiring a Customer Support Lead to help develop and execute customer support strategy across multiple product lines, beginning with Digital Brokerage Solutions. The role supports financial institutions and registered representatives, builds support processes and resources, guides onboarding and adoption, and works with internal teams to resolve…