Email Operations Principal at Braze · New York, NY · Joined
B
Email Operations Principal
Braze · New York, NY · Just now · 0 applicants
NewHybridFull-timeLead
Pay
$81k–$127kListed
Workplace
Hybrid
Job type
Full-time
Level
Lead
Team: Email Operations · Source: jobright · Posted by joined-scrapper
About the role
Braze seeks a Principal Email Operations expert to lead complex email infrastructure initiatives, improve operational processes and tooling, and partner across teams to drive customer outcomes. The role requires deep technical understanding of email systems, strong ownership, and the ability to build scalable operations.
What you’ll do
Lead complex email infrastructure initiatives and escalations
Improve operational processes and tooling
Partner across teams to guide strategy and support customer outcomes
Define and monitor meaningful metrics
Drive operational improvements at scale
Mentor teammates and establish best practices
What you’ll need
5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product
Strong understanding of email systems and/or messaging infrastructure
Exceptional communication and stakeholder management skills
Proven ability to identify operational gaps and drive improvements
Highly analytical and data-driven
Original job description
Braze is hiring an Email Operations Principal to scale and strengthen its email operations and customer onboarding. The role leads complex email infrastructure initiatives and escalations, improves operational processes and tooling, and partners across teams to guide strategy and support customer outcomes.You learn quickly and thrive in complexity, with…