Customer Support Specialist III at ECS · United States · Joined
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Customer Support Specialist III
ECS · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$20/hrListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
This role supports the U.S. Postal Service Address Change Service by reviewing customer documents, managing account information, and resolving customer issues. Requires US citizenship or green card and the ability to obtain a Public Trust Clearance.
What you’ll do
Review customer acquisition documents for completeness and eligibility
Manage account information
Provide customer support to resolve ACS and Electronic Product Fulfillment issues
Independently perform a variety of complicated tasks
Perform multiple tasks with minimal supervision
Adapt to rapidly changing requirements
What you’ll need
High school diploma or equivalent
6+ years experience in field or related area
Intermediate computer proficiency
Strong interpersonal and professional communication skills
Sound judgment in resolving conflicts and accomplishing goals
US citizenship or green card with ability to obtain Public Trust Clearance
Original job description
ECS is hiring a Customer Support Specialist III to support the U.S. Postal Service Address Change Service (ACS). The role reviews customer acquisition documents for completeness and eligibility, manages account information, and provides customer support to resolve issues related to ACS and Electronic Product Fulfillment.US Citizen or Green Card holder and…