Team: Post Sales / Technical Services Engineering · Source: jobright · Posted by joined-scrapper
About the role
MongoDB is hiring a Senior Product Manager to define and drive the product strategy and roadmap for Technical Services platforms and tools, partnering with Technical Services and Engineering leaders to deliver scalable, modern support and customer experience solutions.
What you’ll do
Own product strategy and roadmap for Technical Services platforms and tools
Partner with Technical Services and Engineering leaders
Deliver scalable solutions that improve customer experience, operational efficiency, and business growth
Modernize Technical Support and Customer platforms and developer tooling
Design solutions improving end-user experience across post-sales milestones
Guide decisions with product metrics, telemetry, and customer health data
What you’ll need
8+ years of Product Management experience in enterprise SaaS or cloud platforms
Experience modernizing Technical Support and Customer platforms and developer tooling
Strong understanding of end-to-end support journey and omni-channel routing
Deep knowledge of Salesforce Sales Cloud and Service Cloud and integration patterns
Experience building custom workflow applications, automation platforms, or AI-powered tools
Track record leading large-scale digital transformations and partnering with engineering, operations, and business stakeholders
Original job description
MongoDB is hiring a Senior Product Manager within its Post Sales organization to own the product strategy and roadmap for Technical Services platforms and tools. The role partners with Technical Services and Engineering leaders to deliver scalable solutions that improve customer experiences, operational efficiency, and business growth.8+ years of Product…