About the role

What you’ll do

• Own complex high-priority healthcare customer accounts and drive retention, value realization, and revenue growth
• Lead account strategy and executive relationships
• Drive customer adoption and cross-functional initiatives
• Support account expansion and scalable customer success practices
• Lead executive business reviews and communicate customer value
• Mentor peers and navigate complex escalations

What you’ll need

• Bachelor's degree in healthcare administration, Business, Public Health, or a related field
• Minimum of six years of progressive experience in customer success, strategic account management, client services, or a comparable customer-facing role
• Experience managing complex healthcare customer relationships with health systems, payers, providers, public health entities, or community partners
• Demonstrated success leading strategic accounts and improving onboarding, adoption, retention, value realization, and account growth
• Strong executive-level communication and consultative skills, including leading executive business reviews
• Proficient in Microsoft Office and CRM platforms such as Salesforce; experience with EHRs, clinical portals, or health information exchange platforms preferred

Original job description