Help Desk Technician at KASCADE · United States · Joined
K
Help Desk Technician
KASCADE · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Kascade is hiring an entry-level Help Desk Technician to provide remote technical support and help maintain secure IT environments for clients. The role focuses on supporting Microsoft 365, Active Directory, and networking technologies while learning cybersecurity skills.
What you’ll do
Provide frontline remote technical support to clients
Help maintain secure, stable IT environments
Manage and prioritize multiple support tickets
Document support activities and solutions
Troubleshoot common hardware and software issues
Learn and grow in cybersecurity and systems administration
What you’ll need
Strong communication skills for technical and non-technical audiences
Customer-service mindset with professionalism and patience
Solid understanding of Windows 10/11 and Windows Server
Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)
0 years of IT support experience but motivation to learn; relevant certifications
Original job description
Kascade is a security-first managed service provider supporting organizations across the region. The entry-level Helpdesk Technician provides frontline remote technical support and helps maintain secure, stable IT environments for clients.Strong communication skills (both technical and non-technical audiences)Customer-service mindset with…