Senior Customer Success Manager at Freestar · United States · Joined
F
Senior Customer Success Manager
Freestar · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Freestar is hiring a remote Senior Customer Success Manager to own complex publisher relationships, drive yield and performance optimization, and mentor other CSMs. This role requires deep ad tech expertise and strategic advisory skills at the VP and C-suite level.
What you’ll do
Own complex publisher relationships as a strategic advisor and yield expert
Drive performance analysis and optimization
Manage account growth and renewals
Collaborate cross-functionally
Mentor other customer success managers
What you’ll need
5-8 years in customer success, account management, or publisher-facing ad tech roles
Proven track record managing complex, high-value accounts with multiple stakeholders
Deep knowledge of programmatic ecosystem: header bidding, floor pricing, auction mechanics, yield optimization, GAM, identity
Strong analytical skills and executive presence with C-level communication
Publisher-side experience and familiarity with identity/audience solutions (UID2, RampID, first-party data)
Experience with CMP/consent frameworks and CS/CRM platforms
Original job description
Freestar is seeking a Senior Customer Success Manager to own complex publisher relationships and serve as a strategic advisor and yield expert. The role focuses on performance analysis and optimization, account growth and renewals, cross-functional collaboration, and mentoring other customer success managers.5–8 years of experience in customer success,…