Platform Customer Support - Home Care Industry at SwyftOps · Wichita, KS · Joined
S
Platform Customer Support - Home Care Industry
SwyftOps · Wichita, KS · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$16–$19/hrListed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Platform Customer Support · Source: jobright · Posted by joined-scrapper
About the role
SwyftOps is looking for a Platform Customer Support specialist in Wichita to help home care agency subscribers resolve issues and learn the software through training, follow-up, and cross-team collaboration. The role requires prior SaaS support, home care industry knowledge, and remote training experience.
What you’ll do
Resolve subscriber platform issues
Train customers on platform features
Provide effective support through follow-up
Collaborate across departments
Support home care agency subscribers
What you’ll need
Previous SaaS customer service, training, or technical support experience
Experience in the home care industry
Strong verbal and written communication skills
Experience providing virtual or remote software training
CRM and help desk software familiarity
Two or more years of client services or customer support experience
Original job description
SwyftOps provides software for home care agencies. The Platform Customer Support role helps subscribers resolve platform issues, learn to use features, and get effective support through training, follow-up, and cross-department collaboration.Previous SaaS customer service, training, or technical support experienceExperience in the home care industry,…