Manager, Customer Success (Enterprise) at Sophos · United States · Joined
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Manager, Customer Success (Enterprise)
Sophos · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$102k–$169kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Sophos is hiring a Manager to lead the Americas Enterprise Customer Success team, focusing on scalable customer engagement, lifecycle value, and cross-functional collaboration. The role requires strong cybersecurity experience, people management, and a customer-facing B2B technology background, with 25% travel.
What you’ll do
Build a scalable customer engagement model
Improve customer experience and value throughout the lifecycle
Lead and develop the Americas Customer Success team
Collaborate with sales, operations, marketing, support, and product teams
Drive customer success aligned with business goals in the Enterprise segment
Identify bottlenecks in internal processes and recommend solutions
What you’ll need
Cybersecurity experience required
5+ years of experience managing a team
7+ years as a CSM, Account Manager, or related customer-facing role at a B2B technology company
Track record of driving customer success across the Enterprise segment
Experience partnering with support, product, and engineering teams
Willing to travel 25%
Original job description
Sophos is seeking a Manager, Customer Success (Enterprise) to lead its Americas Customer Success team. The role focuses on building a scalable customer engagement model, improving customer experience and value throughout the lifecycle, and collaborating with sales, operations, marketing, support, and product teams.**Cybersecurity experience a must**5+…