Technical Customer Support Specialist at Wayfarer Vans · Colorado Springs, CO · Joined
WV
Technical Customer Support Specialist
Wayfarer Vans · Colorado Springs, CO · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$27–$29/hrListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Wayfarer Vans is hiring a Technical Customer Support Specialist to handle camper van troubleshooting, warranty requests, and customer questions while collaborating with internal teams to improve resources and processes. The role also supports handoffs, tours, and sales inquiries and requires mechanical aptitude and enthusiasm for outdoor travel.
What you’ll do
Provide technical troubleshooting and support for camper vans
Process warranty requests and answer customer questions
Identify recurring issues and improve customer resources and processes
Collaborate with customer service, engineering, production, and quality control
Support handoffs, tours, and sales inquiries
What you’ll need
2–4 years of technical customer service, warranty support, or product support experience
Mechanical or technical aptitude and a systematic approach to root causes
Strong empathy, clear communication, organization, and follow-through
Ability to collaborate across customer service, engineering, production, and quality control
Comfort with CRM tools, documentation, and multiple simultaneous cases
Enthusiasm for outdoor travel
Original job description
Wayfarer Vans is hiring a Technical Customer Support Specialist to support customers with technical troubleshooting, warranty requests, and questions about its camper vans. The role also identifies recurring issues, improves customer resources and processes with internal teams, and supports handoffs, tours, and sales inquiries.2–4 years of experience in…