Head of Customer Experience at raizz · United States · Joined
R
Head of Customer Experience
raizz · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$95k–$125kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Experience · Source: jobright · Posted by joined-scrapper
About the role
raizz is hiring its first Head of Customer Experience to build and scale the U.S. customer experience function ahead of product launch, starting hands-on and growing into a team leadership role. The role requires 3-6+ years in CX/support, consumer hardware experience, and a 0→1 mindset.
What you’ll do
Build and scale the U.S. customer experience function
Handle hands-on customer support initially
Develop support operations and post-purchase experiences
Turn customer feedback into actionable insights
Build and manage a growing CX team
Jump in wherever needed across the organization
What you’ll need
3–6+ years in Customer Experience, Support, or Operations
Experience supporting consumer wearables, electronics, or health/wellness products
Strong technical troubleshooting and problem-solving skills
Proven track record of improving CX processes, systems, or workflows
Experience in an early-stage or 0→1 environment
Excellent written and verbal communication with strong judgment and empathy
Original job description
raizz is hiring its first Customer Experience leader to build and scale its U.S. customer experience function ahead of its first product launch. The role starts with hands-on customer support and develops support operations, post-purchase experiences, customer feedback insights, and a growing CX team.3–6+ years in Customer Experience, Customer Support,…