Senior CSM, Financial Services at Braze · Austin, TX · Joined
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Senior CSM, Financial Services
Braze · Austin, TX · Just now · 0 applicants
NewHybridFull-timeLead
Pay
$79k–$112kListed
Workplace
Hybrid
Job type
Full-time
Level
Lead
Team: Financial Services · Source: jobright · Posted by joined-scrapper
About the role
Braze is hiring a Senior Customer Success Manager to own enterprise customer relationships in Financial Services, driving adoption, renewals, and retention while mentoring colleagues. The role provides strategic guidance to large international accounts in a hybrid work setting.
What you’ll do
Own key customer relationships
Help enterprise clients realize value from the customer engagement platform
Drive adoption, renewals, and retention
Provide strategic guidance to customers
Mentor colleagues supporting at-risk and high-opportunity accounts
Lead by example as a senior individual contributor
What you’ll need
6+ years managing complex international enterprise accounts at a SaaS company with ACV of $500K+
Proven track record as a Success Manager renewing and growing customers
Strong technical domain knowledge in at least two of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or HTML
Significant project management experience or formal certifications (PMP, Agile)
Exemplary written and verbal communication skills with strong follow-up
Demonstrated team player with high intellectual curiosity
Original job description
Braze is hiring a Senior Customer Success Manager to own key customer relationships and help enterprise clients realize value from its customer engagement platform. The role drives adoption, renewals and retention, provides strategic guidance, and mentors colleagues supporting at-risk and high-opportunity accounts.You are a proven customer success…