US-Technical Specialist at Apple · Lancaster, PA · Joined
A
US-Technical Specialist
Apple · Lancaster, PA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Provide technical support and troubleshooting for Apple customers, educating them on products and services while ensuring a positive customer service experience.
What you’ll do
Demonstrate technical expertise of Apple products and services
Follow troubleshooting steps to identify root cause of technical issues in a customer service environment
Navigate customer service issues with care and strong interpersonal skills
Consistently learn about Apple products, services, and third-party products
Work well in a team environment with shared responsibility and accountability
Be trusted with sensitive or confidential information, aligning with Apple's core values
Original job description
Apple seeks a Technical Specialist to provide technical support and troubleshooting for customers while helping them get the most out of Apple products and services. The role also educates customers about repair options and product recommendations.Demonstrate technical expertise of Apple products and servicesFollow troubleshooting steps to identify the…