Principal Service Designer at Intuit · San Diego, CA · Joined
I
Principal Service Designer
Intuit · San Diego, CA · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
$222k–$301kListed
Workplace
On-site
Job type
Full-time
Level
Lead
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Intuit Customer Success seeks a Principal Service Designer to redesign customer support resolution experiences across segments, improving case management and CRM handoffs and partnering with operations and data science to turn case patterns into durable changes.
What you’ll do
Research and design end-to-end resolution experiences
Improve ownership and handoffs across Case Management and CRM
Partner with support operations and data science
Turn case patterns into durable changes
Redesign customer support resolution across Consumer, Small Business, Mid-Market, and Enterprise
What you’ll need
10+ years designing complex service experiences end to end, ideally in support, operations, or customer success
Working fluency across service design, UX, and CX
Working knowledge of Case Management and CRM systems and judgment for process versus system fixes
Comfort with ambiguity in a fast-moving, still-forming org
Ability to turn messy cross-functional problems into understandable models
Bachelor's degree in Design, HCI, Human Factors, or related field; Master's a plus
Original job description
Intuit Customer Success is redesigning customer support resolution across Consumer, Small Business, Mid-Market, and Enterprise. The Principal Service Designer will research and design end-to-end resolution experiences, improve ownership and handoffs across Case Management and CRM, and partner with support operations and data science to turn case patterns…