DoorDash is hiring an Associate Manager for Merchant Strategy & Operations to lead the post-launch merchant support experience. The role focuses on developing scalable, seamless support strategies that improve merchant satisfaction, retention, and loyalty.
What you’ll do
Lead the merchant support experience after merchants go live on the platform
Develop strategy and execute initiatives to make merchant support scalable and seamless
Improve merchant satisfaction, retention, and loyalty
Lead cross-functional projects across teams
Leverage AI tools to improve productivity, decision-making, and problem-solving
Take a first-principles approach to solve problems and implement future solutions
What you’ll need
Bachelor's degree
4-6 years of experience in consulting, strategy, operations, technology, or related experience
Experience working on analytical projects
Strong written and verbal communication skills
Success leading projects across teams in a cross-functional environment
Comfort leveraging AI tools; proficiency in SQL is a plus
Original job description
DoorDash is hiring an Associate Manager on its Merchant Strategy & Operations team to lead the support experience for merchants after they go live on the platform. The role develops strategy and executes initiatives to make merchant support scalable and seamless, while improving satisfaction, retention, and loyalty.You have completed your Bachelor's…