Team: Alert Team · Source: jobright · Posted by joined-scrapper
About the role
Supports daily operations of the Connect Help Desk and Response Center, providing second-level support, resolving complex escalations, and coordinating time-sensitive safety and security requests for connected vehicle services.
What you’ll do
Provide second-level customer and agent support
Resolve complex escalations
Troubleshoot connected-vehicle and service issues
Coordinate time-sensitive safety and security requests
Support daily operations of the Help Desk and Response Center
What you’ll need
High school diploma or equivalent
1+ years in fast-paced customer service or contact center environment
Strong communication and customer service skills
Experience with CRM, ticketing, or incident management systems
Familiarity with Salesforce, ServiceNow, or Genesys
Technical troubleshooting experience with connected services or telematics
Original job description
SiriusXM is hiring an Alert Team Lead I to support daily operations of its Connect Help Desk and Response Center. The role provides second-level customer and agent support, resolves complex escalations, troubleshoots connected-vehicle and service issues, and coordinates time-sensitive safety and security requests.High school diploma or equivalentMinimum…