Testing - Associate Support Services Analyst at Deltek · United States · Joined
D
Testing - Associate Support Services Analyst
Deltek · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$16–$17/hrListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Support Services · Source: jobright · Posted by joined-scrapper
About the role
This remote role serves as the first point of contact for Deltek customers, resolving product questions, technical issues, and troubleshooting requests via phone, chat, and email in a 24/7 support environment.
What you’ll do
Serve as first point of contact for Deltek customers
Resolve customer requests via phone, chat, and email
Help with product questions
Assist with technical issues and troubleshooting
What you’ll need
Bachelor's Degree
At least 2 years of experience in software application support and/or infrastructure support
Basic understanding of Web technology, basic networking and hardware knowledge, and software applications
Excellent verbal, written, listening, and interpersonal communication skills
Ability to handle multiple tasks/projects simultaneously and work individually or in a team environment
Open to work in a 24/7 support environment
Original job description
Deltek’s Support Services team provides assistance to Deltek customers worldwide by phone, chat, and email. The Associate Support Services Analyst serves as a first point of contact, resolving customer requests and helping with product questions, technical issues, and troubleshooting.Any Bachelor's DegreeAt least 2 years of experience in software…