Dedicated Support Engineer at LiveRamp · San Francisco, CA · Joined
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Dedicated Support Engineer
LiveRamp · San Francisco, CA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$92k–$120kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
LiveRamp is hiring a Dedicated Support Engineer to provide technical support and troubleshooting for assigned customers in San Francisco. The role involves managing tickets, configuring workflows, collaborating with Technical Services, and driving better customer outcomes.
What you’ll do
Manage customer tickets
Configure workflows
Collaborate with Technical Services
Identify ways to improve customer outcomes
Resolve customer issues with sustainable solutions
Facilitate experience improvements for internal and external stakeholders
What you’ll need
2-5 years in advertising technology, marketing services, or software technology in a customer support or delivery role
History of resolving customer issues quickly with sustainable solutions
Demonstrated success prioritizing work with little oversight
Great communication skills with external customers and internal stakeholders
Ability to work in ambiguous situations with little direction
Familiarity with SQL querying and the ability to execute and adjust existing queries
Original job description
LiveRamp is hiring a Dedicated Support Engineer to provide technical support and troubleshooting for assigned customers. The role manages customer tickets, configures workflows, collaborates with Technical Services, and identifies ways to improve customer outcomes.2-5 years of experience in advertising technology, marketing services or software technology…