Call Center Member Service Specialist (11:30am-8pm) - Health Alliance Plan at Henry Ford Health · Troy, MI · Joined
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Call Center Member Service Specialist (11:30am-8pm) - Health Alliance Plan
Henry Ford Health · Troy, MI · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Call Center · Source: jobright · Posted by joined-scrapper
About the role
Supports Health Alliance Plan members and customers by answering questions, resolving complaints and appeals, and coordinating with internal departments and providers. Requires call center/customer service experience and knowledge of health plans and claims.
What you’ll do
Support members and customers with questions, complaints, and appeals
Provide information about health plan products and benefits
Document and follow up on inquiries
Coordinate with internal departments and providers to resolve issues
What you’ll need
Associate degree or four years of related customer service experience
Medical terminology course within six months or two years health care/health insurance experience
Minimum two years of customer service or call center experience
Strong problem-solving, interpersonal, and communication skills
Proficiency with PC and Microsoft programs
Understanding of HMO/PPO/POS delivery systems and claims billing
Original job description
Health Alliance Plan by Henry Ford Health is hiring a Call Center Member Service Specialist to support members and other customers with questions, complaints, and appeals. The role provides information about health plan products and benefits, documents and follows up on inquiries, and coordinates with internal departments and providers to resolve issues.…