Customer Experience Consultant at Broad River Retail · United States · Joined
BR
Customer Experience Consultant
Broad River Retail · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Broad River Retail seeks Customer Experience Consultants to resolve highly visible and sensitive customer issues and manage escalated cases via phone, chat, or written communication, including root cause analysis and recommendations to senior leadership.
What you’ll do
Resolve highly visible and sensitive customer issues and manage escalated cases
Communicate resolutions and identify root causes
Provide case summaries, analysis, and recommendations to senior leadership
Manage multiple priorities with tight deadlines and work independently
Identify potential problems and opportunities and initiate appropriate action
What you’ll need
3 or more years' experience preferred in a high-volume call center or similar environment
Outstanding written and verbal communication skills
Strong proficiency with Microsoft Office products, specifically Word, Excel, and PowerPoint
Ability to quickly learn and adapt to multiple computer applications
Strong cognitive, administrative, organizational, and time-management skills
Professional, driven, positive, resilient, and achievement focused
Original job description
Broad River Retail is seeking Customer Experience Consultants to resolve highly visible and sensitive customer issues and manage escalated cases received by phone, chat, or written communication. The role communicates resolutions, identifies root causes, and provides case summaries, analysis, and recommendations to senior leadership.Ability to effectively…