Customer Engagement Manager at Dodge Construction Network · United States · Joined
DN
Customer Engagement Manager
Dodge Construction Network · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$60kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Dodge Construction Network is hiring a Customer Engagement Manager to support SMB customers by driving product adoption, retention, and long-term relationships through proactive outreach and best-practice coaching. The role requires SaaS, sales/account management, or customer support experience and U.S. work authorization without visa sponsorship.
What you’ll do
Support SMB customers in realizing product value
Conduct proactive outreach to drive adoption
Provide customer guidance and best-practice recommendations
Improve product adoption, retention, and long-term customer relationships
Coach customers on best practices
Identify pain points and solutions
What you’ll need
2+ years in sales, account management, or customer support for SaaS software
Proficiency in Microsoft Office
Ability to quickly learn and apply SaaS products
Basic knowledge of the construction industry or ability to learn quickly
Excellent written and verbal communication skills
Legal authorization to work in the U.S. without current or future visa sponsorship
Original job description
Dodge Construction Network is hiring a Customer Engagement Manager to support its SMB customers and help them realize value from its products. The role uses proactive outreach, customer guidance, and best-practice recommendations to improve product adoption, retention, and long-term customer relationships.2+ years of experience in sales, account…