Salesforce BSA at Xoriant US Staffing · United States · Joined
XS
Salesforce BSA
Xoriant US Staffing · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$65–$68/hrListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Support Salesforce customer experience initiatives as a BSA, combining business analysis with solution evaluation and delivery ownership, including Service Cloud and UAT leadership.
What you’ll do
Support Salesforce CX initiatives including Service Cloud
Gather and document business requirements, process flows, user stories, and acceptance criteria
Collaborate across business, product, operations, and technical teams
Supervise testing, manage defects, and lead UAT through business sign-off
Deliver functional and strategic platform work
What you’ll need
Salesforce Administrator certification at minimum
Strong hands-on experience with the Salesforce platform
Experience beyond administrator-level work including business analysis, solution evaluation, and delivery ownership
Ability to gather and document business requirements, process flows, user stories, and acceptance criteria
Experience collaborating across business, product, operations, and technical teams
Strong stakeholder management, communication, and problem-solving skills
Original job description
Xoriant US Staffing is seeking a Salesforce BSA (CX) to support Salesforce customer experience initiatives, including Service Cloud. The role combines functional and strategic platform work with business analysis, solution evaluation, and delivery ownership.Salesforce Administrator certification at minimumStrong hands-on experience with the Salesforce…