User Success Manager at Imbue · San Francisco, CA · Joined
I
User Success Manager
Imbue · San Francisco, CA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$140k–$175kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Imbue is hiring a User Success Manager to onboard users, troubleshoot technical issues, and build community while channeling user feedback to product and engineering teams. The role requires technical fluency, strong communication, and comfort with ambiguity in a fast-moving AI company.
What you’ll do
Onboard users and help them get the most out of products
Troubleshoot technical issues with users
Build and nurture user community
Channel user feedback to product and engineering teams
Turn repeated problems into documentation, tooling, or process improvements
Distinguish anecdotes from patterns worth acting on
What you’ll need
Experience in technical community, developer relations, or technical customer success
Ability to reproduce and troubleshoot technical issues
Strong communication with engineers and users
Skill in explaining complex technical ideas simply
Ability to build genuine relationships and communities
Comfort with ambiguity and building without a playbook
Original job description
Imbue is hiring a User Success Manager to help users onboard, troubleshoot technical issues, and get the most out of its products. The role builds user community and channels user feedback to product and engineering teams to inform product development.You've worked in technical community, developer relations, technical customer success, solutions…