Help Desk Analyst II at True Anomaly · Long Beach, CA · Joined
TA
Help Desk Analyst II
True Anomaly · Long Beach, CA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$65k–$95kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
True Anomaly is seeking a Help Desk Analyst II to deliver Tier 1 and Tier 2 support across endpoints, identity, networking, and applications in an onsite role in Long Beach, CA. The position involves owning tickets through resolution, supporting employee onboarding, and enhancing IT documentation and processes.
What you’ll do
Provide Tier 1 and Tier 2 support
Own tickets through resolution
Support employee onboarding and device readiness
Improve IT documentation and processes
Triage, resolve, and escalate tickets
Support endpoint, identity, and connectivity issues
What you’ll need
4+ years in help desk, desktop support, or systems administration
Experience resolving endpoint, access, application, and connectivity issues
Support both Windows and macOS endpoints
Experience with T1-T2 ticket queue triage, resolution, and escalation
Ability to submit for a U.S. security clearance
U.S. citizenship or lawful permanent resident status for ITAR compliance
Original job description
True Anomaly is seeking a Help Desk Analyst II to provide independent Tier 1 and Tier 2 support across endpoints, identity, network connectivity, applications, and business systems. The role owns tickets through resolution, supports employee onboarding and device readiness, and improves IT documentation and processes.4+ years of experience in help desk,…