Tenable is hiring a Senior Manager to lead global Technical Excellence and Escalations Engineering teams, standardizing escalation practices and translating support findings into product and engineering improvements.
What you’ll do
Lead global Technical Excellence and Escalation Engineering teams
Own operating models for escalation practices across regions
Standardize escalation practices across regions
Turn support and escalation findings into tracked product and engineering improvements
Influence product and engineering priorities using support and escalation data
Develop senior technical experts and build trust across distributed teams
What you’ll need
8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software
3+ years managing technical teams
Hands-on experience running an escalation practice or program
Strong understanding of Tenable's product portfolio and security best practices
Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP)
Bachelor's degree in Computer Science, Information Systems, or equivalent experience
Original job description
Tenable is hiring a Senior Manager, Technical Excellence & Escalations to lead its global Technical Excellence and Escalations Engineering teams. The role owns their operating models, standardizes escalation practices across regions, and turns support and escalation findings into tracked product and engineering improvements.Applicants must be authorized…