Customer Success Manager II - Specialty at Relay · Raleigh, NC · Joined
R
Customer Success Manager II - Specialty
Relay · Raleigh, NC · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Relay seeks a Customer Success Manager II to manage mid-market and enterprise multi-site accounts, driving retention, expansion, and value realization for specialty markets on an AI-powered platform.
What you’ll do
Manage mid-market and enterprise multi-site accounts
Own retention and expansion
Map complex customer organizations
Drive value realization
Partner cross-functionally to support growth
Own revenue number and navigate contract negotiations
What you’ll need
5+ years of experience in Customer Success, Account Management, or Sales
Proven track record of managing complex multi-site B2B accounts
Strong commercial negotiator anchored in value creation
Comfortable owning a revenue number and connecting product metrics to customer bottom line
Self-starter with entrepreneurial spirit and curiosity to master sophisticated platforms
Ability to articulate technical advantages over legacy radio incumbents
Original job description
Relay is an Intelligent System of Action for the physical economy, transforming frontline operations through a data-rich, AI-powered platform. The Customer Success Manager II - Specialty will manage Mid-Market and Enterprise multi-site accounts, owning retention and expansion, mapping complex customer organizations, driving value realization, and partnering…