Technical Support Engineer at FIS · Bolingbrook, IL · Joined
F
Technical Support Engineer
FIS · Bolingbrook, IL · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: FIS Brokerage · Source: jobright · Posted by joined-scrapper
About the role
Technical Support Engineer at FIS providing application troubleshooting, production support, and system monitoring for FIS Brokerage products across complex Linux environments, with 24x7x365 operational support and client interaction.
What you’ll do
Provide application troubleshooting and production support for FIS Brokerage products
Perform system monitoring and connectivity support
Handle incident management and network connectivity implementation
Communicate with clients and translate technical concepts
Operate in a 24x7x365 support environment
Implement and manage network connectivity solutions
What you’ll need
Knowledge of basic problem resolution and escalation practices
Knowledge of TCP/IP and network protocols
Knowledge of Windows & Linux Server OS and communication applications (FTP, WebSphere MQ, Connect Direct)
Experience troubleshooting complex technical issues and escalation
Excellent interpersonal, analytical, and communication skills
Demonstrated experience troubleshooting Linux and Windows Servers
Original job description
FIS delivers technology and services that advance the way the world pays, banks, and invests. The Technical Support Engineer will provide application troubleshooting, production support, system monitoring, and connectivity support across FIS Brokerage products and platforms. The role also involves client communication, incident management, network…