Onboarding Customer Success Manager at Palo Alto Networks Unit 42 · United States · Joined
P4
Onboarding Customer Success Manager
Palo Alto Networks Unit 42 · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$124k–$202kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Palo Alto Networks Unit 42 seeks a Senior Onboarding Customer Success Manager to lead onboarding for enterprise customers, driving time-to-value and adoption through cross-functional coordination and outcome-based frameworks. The role requires deep IGA experience and offers no visa sponsorship.
What you’ll do
Define success outcomes for enterprise customers
Accelerate time-to-value and adoption
Coordinate cross-functional teams
Manage onboarding projects
Identify opportunities to improve customer experience
Manage executive-level relationships
What you’ll need
5+ years of Customer Success Manager experience leading complex onboarding projects
Deep hands-on experience with IGA platforms (e.g., SailPoint, Saviyant, RSA, Omada, One Identity)
Proven ability to manage heavy account load (>30 accounts) independently
Comfort with modern AI tools and innovative workflow improvement
Demonstrable success using OKRs, Success Plans, CSAT/NPS and tools like Smartsheet, Monday.com, Jira
Strong knowledge of IAM, Windows/Active Directory, and cloud platforms (AWS, Azure, GCP)
Original job description
Palo Alto Networks is hiring an Onboarding Customer Success Manager to lead onboarding for enterprise and strategic customers across the Americas. The role accelerates time-to-value and adoption by defining success outcomes, coordinating cross-functional teams, managing onboarding projects, and identifying opportunities to improve customer experience.…