Technical Support Engineer 2 at Intuitive · United States · Joined
I
Technical Support Engineer 2
Intuitive · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$49–$66/hrListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Intuitive is hiring a remote Technical Support Engineer 2 to provide front-line Tier 1 phone support, troubleshoot robotic systems, and coordinate escalations while supporting customers, field engineers, and sales professionals.
What you’ll do
Provide front-line technical phone support for customers, field engineers, and sales professionals
Resolve Tier 1 issues and document complaints
Troubleshoot robotic systems remotely
Coordinate escalations and work orders
Support customer satisfaction
Support team efficiency
What you’ll need
Effective analytical, troubleshooting, and problem-solving skills
Excellent oral and written communication skills
Working knowledge of computers and standard software applications, preferably Salesforce and Microsoft Office
Experience providing Tier 1 customer-level support
Associate's degree/certification in electronics, mechanical, electrical, or biomedical engineering, or two years of related job experience
Minimum one year in a Service Engineer role or two years of relevant technical support/call center experience
Original job description
Intuitive provides front-line technical phone support for customers, field engineers, and sales professionals, resolving Tier 1 issues and documenting complaints. The role troubleshoots robotic systems remotely, coordinates escalations and work orders, and supports customer satisfaction and team efficiency.Effective analytical, troubleshooting and…