Customer Support Representative at AssetWatch® · United States · Joined
A
Customer Support Representative
AssetWatch® · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$58k–$60kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
AssetWatch is hiring a Customer Support Representative to handle hardware and network outage support for external customers. The role manages support requests, coordinates solutions with stakeholders, and ensures a strong customer experience.
What you’ll do
Support external customers with hardware and network outages
Manage support requests
Coordinate timely and lasting solutions with internal and external stakeholders
Deliver a strong customer experience
What you’ll need
2+ years of technical support or equivalent experience
2+ years of customer service interaction, in person or virtual
Experience with high volume support ticketing systems
Experience with CRM platforms
Ability to use remote communication tools such as Zoom and Slack
Salesforce strongly preferred
Original job description
AssetWatch is hiring a Customer Support Representative to support external customers with hardware and network outages. The role manages support requests, coordinates timely and lasting solutions with internal and external stakeholders, and helps deliver a strong customer experience.2+ Years of some form of technical support or equivalent experience2+…