Overnight Customer Support Manager at Cherry · United States · Joined
C
Overnight Customer Support Manager
Cherry · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$135kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Support · Source: jobright · Posted by joined-scrapper
About the role
Cherry is hiring an Overnight Customer Support Manager to lead and develop a team of 8-10 support specialists, focusing on performance, quality, and compliance. The role drives customer experience improvements and operational efficiency using support data and KPIs.
What you’ll do
Lead a team of 8-10 customer support specialists
Own team performance and development
Drive operational improvements in overnight support operations
Ensure compliance across customer support processes
Resolve complex customer escalations
Use CSAT and other KPIs to identify opportunities and drive measurable improvements
What you’ll need
1+ years in customer support, customer service, or customer experience operations, ideally in fintech or high-volume contact center
1+ years directly managing Customer Support Specialists or equivalent frontline employees, preferably 8 or more
Proven ability to identify, hire, onboard, coach, and develop high-performing support talent
Strong experience leveraging support data/KPIs such as CSAT, quality assurance, productivity, and service levels
Experience owning operational projects end to end and resolving complex escalations
High school diploma or GED required
Original job description
Cherry is hiring an Overnight Customer Support Manager I to lead a team of 8–10 specialists and deliver a high-quality customer support experience. The role owns team performance and development, operational improvements, and compliance across overnight customer support operations.Proven track record of consistently meeting or exceeding customer support…