Customer Success Agent at Heirloom Cloud Corporation · Mount Pleasant, SC · Joined
HC
Customer Success Agent
Heirloom Cloud Corporation · Mount Pleasant, SC · Just now · 0 applicants
NewHybridContractMiddle
Pay
$15/hrListed
Workplace
Hybrid
Job type
Contract
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Heirloom Cloud Corporation is hiring a Customer Success Agent to engage with inbound leads and existing customers, guiding them through the Heirloom experience while collaborating with internal teams. This hybrid role in Mount Pleasant, SC requires customer service/sales experience and CRM proficiency.
What you’ll do
Engage with inbound leads and existing customers
Guide customers through the Heirloom experience
Respond to customer inquiries
Collaborate with internal departments to optimize the customer experience
What you’ll need
2+ years of experience in sales or customer service
1+ years of experience with CRM or comparable digital system
Knowledge of Google Workplace
Strong communication, empathy, and listening skills
Organizational and learning skills with assertiveness and confidence
High school diploma or GED
Original job description
Heirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are responsible for guiding customers, responding to inquiries, and collaborating with internal departments to optimize the Heirloom experience.Proven 2+ years experience in sales or customer serviceProven 1+ years experience in CRM…