Customer Support Representative (Tier I/II) at TeamBuilder · United States · Joined
T
Customer Support Representative (Tier I/II)
TeamBuilder · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$73k–$75kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
TeamBuilder is seeking a customer support representative to resolve customer and internal support requests for its healthcare SaaS scheduling platform, improve documentation and workflows, and help customers maximize the value of the product.
What you’ll do
Resolve customer and internal support requests
Help customers maximize value from the platform
Improve support documentation and knowledge base content
Enhance workflows and self-service options
Drive cross-functional issue resolution
What you’ll need
3+ years in Customer Support, Technical Support, Help Desk, or Customer Success
Experience in a SaaS environment
Strong troubleshooting, problem-solving, and organizational skills
Experience creating documentation, knowledge base content, or operational processes
Experience using Zendesk workflows, automation, reporting, and administration
Experience supporting healthcare technology, workforce management, scheduling, or operations-focused software
Original job description
TeamBuilder is a healthcare SaaS company seeking a customer-focused representative to resolve customer and internal support requests and help customers maximize the value of its platform. The role also improves support documentation, workflows, self-service, and cross-functional issue resolution.3+ years of experience in Customer Support, Technical…