Senior Support Escalation Engineer at Octave · United States · Joined
O
Senior Support Escalation Engineer
Octave · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Octave seeks a Senior Support Escalation Engineer to resolve complex customer issues across its Reliance SaaS products, performing technical troubleshooting and root-cause analysis while coordinating with internal teams and improving support processes.
What you’ll do
Resolve complex customer issues escalated across Reliance SaaS products
Provide technical troubleshooting and root-cause analysis
Coordinate solutions across internal teams
Help improve customer support processes and enablement
What you’ll need
3+ years in a support escalations role
Bachelor's degree in CS or related field, or 5+ years direct experience
Linux and Windows system administration
3-5 years of Python/Jython scripting and database experience
2-3 years of Java experience
Methodical troubleshooting skills and strong attention to detail
Original job description
Octave is hiring a Senior Support Escalation Engineer to resolve complex customer issues escalated across its Reliance SaaS products. The role provides technical troubleshooting and root-cause analysis, coordinates solutions across internal teams, and helps improve customer support processes and enablement.Ability to work with empathy and a sense of…