Technical Support Specialist Tier I at Schneider Downs · Pittsburgh, PA · Joined
SD
Technical Support Specialist Tier I
Schneider Downs · Pittsburgh, PA · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Schneider Downs is seeking a Tier I Technical Support Specialist to provide helpdesk support, resolve technical issues, and support end-user devices and software in a hybrid work environment. The role emphasizes customer-focused troubleshooting, technical documentation, and experience with Microsoft and CPA industry-specific applications.
What you’ll do
Provide Tier 1 helpdesk support
Resolve technical issues for network users
Support end-user devices and software
Manage service requests and incidents
Provide customer-focused troubleshooting
Create documentation of technical issues and solutions
What you’ll need
Associate degree and service desk experience supporting Microsoft Windows 10 & 11
Strong customer service skills
Ability to work in a team environment
Proficiency with Microsoft Office products and Microsoft 365 Copilot
Experience with CPA industry-specific software such as CCH Prosystem fx and Thomson Reuters suite
ITIL fundamentals and service desk-oriented background
Original job description
Schneider Downs is hiring a Technical Support Specialist Tier I to provide Tier 1 helpdesk support and resolve technical issues for its network users. The role supports end-user devices and software, manages service requests and incidents, and provides customer-focused troubleshooting in a hybrid work model.Associate degree and service desk experience…