Enterprise Customer Success Manager

Raspberry AI · Dumbo, Brooklyn, NY · 1h ago · 0 applicants

NewHybridFull-timeMiddle

Pay: $150k–$160kListed
Workplace: Hybrid
Job type: Full-time
Level: Middle

Team: Customer Success · Source: builtin · Posted by joined-scrapper

About the role

Raspberry AI is looking for an Enterprise Customer Success Manager to own and grow strategic accounts at $1B+ retailers and global brands, driving AI adoption and expansion. This hybrid role in Dumbo, Brooklyn involves executive-level relationships, account planning, and cross-functional partnership.

What you’ll do

Own portfolio of strategic enterprise accounts from post-sale through expansion and renewal
Build and execute account plans with adoption milestones and ROI frameworks
Drive AI adoption across complex, matrixed organizations
Lead executive business reviews (QBRs) with VP- and C-suite audiences
Identify and close expansion opportunities with Account Executive team
Proactively monitor account health and surface churn risks

What you’ll need

3-5+ years in Customer Success, Strategic Account Management, or related enterprise-facing role at SaaS or AI company
Track record of growing and retaining $1B+ retailer or global brand accounts
Experience driving AI or enterprise software adoption inside complex, matrix organizations
Strong commercial instincts and ability to articulate ROI
Executive-level communication skills
New York City-based with ability to be in Dumbo office once per week

Benefits

Competitive salary and equity optionsUnlimited PTOComprehensive benefits including health, dental, and visionAnnual discretionary stipend for professional developmentAnnual company offsiteOpportunity to work on cutting-edge AI technology

Original job description

Enterprise Customer Success ManagerRaspberry AI · Dumbo, Brooklyn, NY · Hybrid (1 day/week in office)About Raspberry AIRaspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI. Some of the…