Continual Service Improvement Manager, Global Infrastructure and Operations at NYU Rory Meyers College of Nursing · New York, NY · Joined
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Continual Service Improvement Manager, Global Infrastructure and Operations
NYU Rory Meyers College of Nursing · New York, NY · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$160k–$180kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Global Infrastructure and Operations · Source: jobright · Posted by joined-scrapper
About the role
NYU is looking for a Continual Service Improvement Manager to lead service improvement initiatives across its global IT infrastructure and operations. The role focuses on prioritizing improvements, managing backlogs and roadmaps, and partnering with service owners to achieve measurable outcomes.
What you’ll do
Identify and prioritize service improvements across the global infrastructure and operations portfolio
Maintain improvement backlogs and roadmaps
Develop and execute communication campaigns for technical services
Partner with service owners to deliver measurable results
Drive multiple parallel improvement initiatives
Use data to identify opportunities and measure improvement impact
What you’ll need
Bachelor's degree or equivalent in IT, Business, or related field
5+ years of IT Service Management experience with focus on Continual Service Improvement (CSI)
Demonstrated success leading service improvement initiatives in a complex, global environment
Experience building and managing improvement backlogs, roadmaps, and accountability structures
Deep knowledge of ITIL, specifically the CSI stage and full service lifecycle
Strong project/program management, facilitation, and stakeholder management skills
Original job description
NYU hires a Continual Service Improvement Manager to drive improvement across its Global Infrastructure and Operations service portfolio. The role identifies and prioritizes service improvements, maintains backlogs and roadmaps, develops communication campaigns, and partners with service owners to deliver measurable results.Bachelor's Degree or equivalent…