Principal Customer Success Manager at Fortra · United States · Joined
F
Principal Customer Success Manager
Fortra · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
$130k–$150kListed
Workplace
Remote
Job type
Full-time
Level
Lead
Source: jobright · Posted by joined-scrapper
About the role
Principal Customer Success Manager leading strategic engagements with high-value customers, acting as a trusted advisor to executives, driving adoption and business outcomes, and mentoring the customer success team.
What you’ll do
Lead strategic engagements with high-value customers
Serve as trusted advisor to executive stakeholders
Drive adoption and business outcomes
Manage escalations and retention risks
Develop customer success strategies
Mentor customer success team members
What you’ll need
15+ years of related experience in strategic account management or customer success management
Bachelor's degree or advanced degree with equivalent experience
Excellent presentation, written, and oral communication skills
Strong interpersonal skills, high energy, integrity, and authenticity
Proven ability to navigate executive levels and build strategic relationships
Willing to travel up to 25% for customer visits
Original job description
Fortra is a cybersecurity company seeking an experienced Principal Customer Success Manager to lead strategic engagements with high-value customers. The role serves as a trusted advisor to executive stakeholders, drives adoption and business outcomes, manages escalations and retention risks, develops customer success strategies, and mentors customer success…