Customer Success Manager, Pro (China) at Reacher · United States · Joined
R
Customer Success Manager, Pro (China)
Reacher · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Reacher is hiring a Customer Success Manager to manage Pro package clients from onboarding through renewal, focusing on product adoption, retention, and account growth. The role requires 3+ years of client-facing experience and hands-on TikTok Shop knowledge.
What you’ll do
Manage Pro package clients from onboarding through renewal
Drive product adoption and retention
Support account growth and billing recovery
Collect and relay customer feedback
Support sales demos
What you’ll need
3+ years of experience in customer success, account management, or a client-facing role
Strong communicator who can build rapport quickly and maintain trust over time
Comfortable managing clients
Highly organized with bias toward follow-through and accountability
Thrives in fast-paced startup environments
Hands-on knowledge of TikTok Shop, including strategy, affiliate programs, and automation tools
Original job description
Reacher is hiring a Customer Success Manager to manage Pro package clients from onboarding through renewal. The role focuses on product adoption, retention, account growth, billing recovery, customer feedback, and supporting sales demos.Have 3+ years of experience in customer success, account management, or a client-facing roleAre a strong communicator…