Senior Customer Success Manager - FSI at MongoDB · New York, NY · Joined
M
Senior Customer Success Manager - FSI
MongoDB · New York, NY · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$87k–$172kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
MongoDB is hiring a Senior Customer Success Manager to support Enterprise customers in the financial services industry, driving retention, revenue realization, and successful technical adoption while mentoring team members. This hybrid role is based in New York, NY.
What you’ll do
Advise Enterprise customers on complex technical journeys
Drive retention and revenue realization
Manage strategic account portfolios
Advocate for customers internally
Mentor team members
What you’ll need
7 to 10+ years in a technical customer-facing role
4+ years accountable for customer health and revenue realization for Enterprise customers
Excellent verbal and written communication skills
Ability to influence technical and business outcomes across audiences from Developers to C-suite
Bachelor's degree in Computer Science, STEM, or equivalent technical work experience
Original job description
MongoDB empowers innovators to build, scale, and run modern applications through its developer data platform and MongoDB Atlas. The Senior Customer Success Manager will advise Enterprise customers on complex technical journeys, drive retention and revenue realization, manage strategic account portfolios, advocate for customers internally, and mentor team…