Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Flip is hiring a Senior Client Success Manager to drive measurable outcomes for healthcare customers from evaluation through launch and long-term growth. The role leads implementations, builds customer relationships, demonstrates ROI, informs the healthcare product roadmap, and helps scale the Customer Success team.
What you’ll do
Lead implementations for healthcare customers
Build customer relationships
Demonstrate ROI
Inform the healthcare product roadmap
Help scale the Customer Success team
What you’ll need
5+ years leading a customer success function at a B2B software company
Startup experience scaling customer success from roughly 10 to hundreds of clients
Familiarity with EHR and practice management integrations such as Epic and athenahealth
Knowledge of HL7, FHIR, and HIPAA standards
Understanding of payer and provider dynamics and healthcare compliance
Strong communication skills, ownership, and a player-coach mindset
Original job description
Flip is hiring a Senior Client Success Manager to drive measurable outcomes for its healthcare customers from evaluation through launch and long-term growth. The role leads implementations, builds customer relationships, demonstrates ROI, informs the healthcare product roadmap, and helps scale the Customer Success team.5+ years leading a customer success…