Staff Technical Support Engineer (Web App) at Horizon3.ai · United States · Joined
H
Staff Technical Support Engineer (Web App)
Horizon3.ai · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
$117k–$145kListed
Workplace
Remote
Job type
Full-time
Level
Lead
Team: Technical Support · Source: jobright · Posted by joined-scrapper
About the role
Horizon3.ai seeks a Staff Technical Support Engineer to investigate complex issues across its cybersecurity platform, serve as a bridge between customers and engineering, and mentor the support team. This remote role involves building support tooling, advising on web app security findings, and driving systemic product and infrastructure improvements.
What you’ll do
Investigate complex technical issues across the cybersecurity platform
Serve as a technical bridge between customers and engineering
Build support tooling
Drive systemic product and infrastructure improvements
Advise customers on web application security findings
Mentor the support team
What you’ll need
8+ years of hands-on technical experience
Strong Linux fundamentals and command-line troubleshooting
Container and Kubernetes deployment and troubleshooting experience
Cloud platform experience with IAM, networking, and Infrastructure as Code
GraphQL and web application fluency, plus SQL and Python/Bash scripting
Cybersecurity, AppSec, and Active Directory experience
Original job description
Horizon3.ai is hiring a Staff Technical Support Engineer (Web App) to investigate complex technical issues across its cybersecurity platform and serve as a technical bridge between customers and engineering. The role also builds support tooling, drives systemic product and infrastructure improvements, advises customers on web application security findings,…