IT Support Specialist I at UBank · Lufkin, TX · Joined
U
IT Support Specialist I
UBank · Lufkin, TX · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Team: IT · Source: jobright · Posted by joined-scrapper
About the role
UBank seeks an entry-level IT Support Specialist to serve as the first point of contact for employee technology requests and incidents. The role involves troubleshooting common issues, maintaining service tickets, supporting endpoint deployment, and assisting with equipment across bank locations.
What you’ll do
Serve as initial contact for technology requests and incidents
Troubleshoot routine hardware, software, account, access, printing, and connectivity issues
Support endpoint deployment and user lifecycle tasks
Create and maintain accurate service tickets and documentation
Escalate unresolved or higher-risk issues to advanced support
Assist with equipment installation, movement, inventory, and replacement across UBank locations
What you’ll need
Basic knowledge of Windows computers, Microsoft 365, printers, mobile devices, and common workplace technology
Ability to troubleshoot using established procedures
Strong customer service, communication, and active listening skills
Ability to prioritize requests and manage multiple assignments
Associate degree, trade school completion, technical diploma, or relevant industry certification
Previous help desk or desktop support experience and entry-level IT certification preferred
Original job description
UBank is hiring an IT Support Specialist I to provide first-level technical support to employees and serve as the initial contact for technology requests and incidents. The role troubleshoots common technology issues, supports endpoint deployment and user lifecycle tasks, maintains service tickets, and escalates issues requiring advanced expertise.Basic…